Shipping Policy

Who We Are
ElodieBelle ("we," "us," or "our") operates the website www.elodiebelle.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship to Australia, United Kingdom and United States!

Order Processing Time

• Processing Time: Orders are processed within 1-3 business days, Monday to Friday.

• Cut-off Time United States: Orders placed before 22:00 (GMT-06:00) Central Standard Time (Chicago) will be processed the same day; those placed after will be processed the next business day.

• Cut-off Time: Orders placed before 22:00 (GMT+00:00) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.

• Cut-off Time: Orders placed before 22:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed the same day; those placed after will be processed the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.

• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: support@elodiebelle.com

• Phone: +31641940767

• Address: Marsmanstraat 29 2985BG, Zuid Holland Netherlands

• Hours: within 48 hours